Last Modified: May 15th 2018
At TalkLife, respect for your privacy is foundational to everything we do. Since we started TalkLife we have strived to build our Services with a strong set of privacy principles in mind.
When we refer to “TalkLife”, “we”, “our”, “us”, we mean TalkLife Limited of Huller & Cheese Building, Bristol, United Kingdom that acts as the controller or processor of your information, as explained in more detail in the “Our Legal Bases For Processing Information” below.
This policy how any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
Information We Collect And Receive
TalkLife must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services. The types of information we receive and collect depend on how you use our Services.
We may collect and process the following data about you:
Information that you provide by filling in forms on our sites http://talklife.co, and (“our sites”) and our mobile application TalkLife (“our app”). This includes information provided at the time of registering to use our sites and our app, downloading and sharing data via our app, making in-app purchases, subscribing to our service, posting material on forums and on your profile, posts and comments, or requesting further services. We may also ask you for information when you report a problem with our site.
The information which you provide us may include your name, date of birth, address, e-mail address, phone number and username; password; profile photo and any additional photos which you upload to our app; and Facebook, Apple and/or Play Store account information.
Your Messages. We do not retain your messages in the ordinary course of providing our Services to you. Once your messages (including your chats, photos, videos, any GIF’s) are delivered, they are deleted from our servers. Your messages are stored on your own device. If a message cannot be delivered immediately (for example, if you are offline), we may keep it on our servers for up to 30 days as we try to deliver it. If a message is still undelivered after 30 days, we delete it. When you uninstall and reinstall TalkLife, the content of your messages are not recoverable in any way, however, the names and group names of those who you were messaging before the uninstall will reappear upon sign in to your account.
Customer Support. You may provide us with information related to your use of our services, including copies of messages, posts or comments, and how to contact you so that we can provide you with customer support. For example, you may send us an email with information relating to our app performance or other issues. ·If you contact us, we may keep a record of that correspondence.
Automatically Collected Information
Usage and Log Information. We collection information about your activity on our services, like service-related, diagnostic and performance information. This includes information about your activity (including how you use the service, your service settings, how you interact with others using our services, and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website and performance logs and reports. This also includes information about when you registered to use our services, the features you are using on TalkLife like our messaging, diary, posts, bio information, and when you last used our service, and when you last updated your information.
Device and Connection Information. We collect device and connection specific information when you install, access or use our services. This includes information like the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device, sometimes referred to as a device ID or token), mobile network information, your mobile operating system and the type and version of mobile software which you use, Information stored on your device, including contact information, friends lists, login information, photos, videos or other digital content; General, aggregated, demographic, and non-personal data (such as aggregated anonymous information about website usage and other forms of analytical data). It will not be linked to any of your personal data, through cookies or other means, without your consent; Information which you provide to us by completing surveys or polls, and which we use for research purposes. You do not have to respond to these surveys. Details of transactions you carry out through our site and of the fulfilment of any in-app purchases; and details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
Location Information. We may use GPS technology to determine your current location. Some of our location-enabled services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by emailing us on ;
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL or other appropriate technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How We Use Information
We use the information we have (subject to choices you make) to operate, provide, improve, understand, customise, support and market our Services. Here’s how:
Uses made of the information
Our Services. We use the information we have to operate and provide our Services, including providing customer support, and improving, fixing and customizing our services. We understand how people use our Services and analyze and use the information we have to evaluate and improve our Services, research, develop and test new services and features, and conduct troubleshooting activities. We also use your information to respond when you contact us.
Safety And Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms or Community Guidelines, and to ensure our Services are being used legally.
Please also note that information we hold and information that you share may be passed to the appropriate authorities or regulators where: this is required or requested by the authorities or by law; we have concerns that any individual is likely to cause harm to themselves or other people; or there is an actual or suspected case of cyber bullying and we are requested by appropriate authorities to provide such information or cooperate with their investigation.
Research. We may also disclose data obtained from our sites and our app to academic institutions and research bodies for research purposes specifically related to mental health and peer support. We ensure that any such data is de-identified before it is transferred and that any recipients of this data adhere to adequate standards of data security, ethical review, and privacy. You can withdraw your consent at any time by emailing us on email@example.com.
E-mail Marketing and Newsletters. We may use your personal data from time to time to contact you (via electronic means) with our internal newsletters and details of new blog posts and other communications or services that we are available on our site or our app, where we think these may be of interest to you. Our emails will contain links which enable you to “unsubscribe” to such communications at any point. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregated information about our users. We may also use such aggregated information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. Our site and our app may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Information You And We Share
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customise, support and market our services.
Information You Share Socially. Our sites and our app allow you to connect and share your actions, comments, content, and information publicly or with friends. Please be mindful of your own privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others.
For example: When you submit a post or comment to the Services, visitors to and users of our Services will be able to see the content of your posts and comments, the username associated with your posts or comments, and the date and time you originally submitted the post or comment. Although some parts of the Services may be private or quarantined, they may become public (e.g., if content you have shared in a one-to-one conversation is shared by another member without your consent) and you should take that into consideration before posting to the services.
When users view your profile they will be able to see information about your activities on the Services, such as your username, prior posts and comments, TalkLife ranks, Your help or needing help status, your biography information and how long you have been a member of the Services.
Please note that, even when you delete your account, the posts, comments and messages you submit through the Services may still be viewable or available on our servers. See “Managing and Deleting Your Information”.
Ads and Analytics Partners
We may partner with third-party advertisers, ad networks, and analytics providers to deliver advertising and content targeted to your interests and to better understand your use of the Services. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device. For example:
Analytics Partners. We use analytics partners (such as Google Analytics) to help analyze usage and traffic for our Services. As an example, we may use analytics partners to analyze and measure, in the aggregate, the number of unique visitors to our Services.
Assignment, Change Of Control, And Transfer
We may also disclose data obtained from our sites and our app to academic institutions and research bodies for research purposes. We ensure that any such data is de-identified before it is transferred and that any recipients of this data adhere to adequate standards of data security and privacy.
How the General Data Protection Regulation Applies To Our European Region Users
Our Legal Bases For Processing Information
We collect, use, and share the information we have described above:
• as necessary to fulfill our Terms;
• consistent with your consent, which you can revoke at any time;
• as necessary to comply with our legal obligations;
• occasionally to protect your vital interests, or those of others;
• as necessary in the public interest; and
• as necessary for our (or others') legitimate interests, including our interests in providing an innovative, relevant, safe, and profitable service to our users and partners, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data.
How You Exercise Your Rights
Under the General Data Protection Regulation or other applicable local laws, you have the right to access, rectify, port, and erase your information, as well as the right to restrict and object to certain processing of your information. This includes the right to object to our processing of your information for direct marketing and the right to object to our processing of your information where we are performing a task in the public interest or pursuing our legitimate interests or those of a third party. You can request at any stage access to information we hold on your account by emailing You can access tools to rectify, update, and erase your information directly in-app as described in the Managing and Deleting Your Information section.
If we process your information based on our legitimate interests or those of a third party, or in the public interest, you can object to this processing, and we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons. You can also object to our processing of your information. Where we use your information for direct marketing for our own Services, you can always object and opt out of future marketing messages using the unsubscribe link in such communications.
Managing And Deleting Your Information
We store information until it is no longer necessary to provide our services, or until your account is deleted, whichever comes first. This is a case-by-case determination that depends on things like the nature of the information, why it is collected and processed, and relevant legal or operational retention needs.
If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:
Services Settings. You can remove posts, comments and photos shared on TalkLife by the deletion tool provided on each post, comment or photo. You can also remove posts via your profile and the Previous Posts feature. You can also use our block feature to manage the users with whom you communicate.
Deleting Your Account. You may delete your TalkLife account at any time (including if you want to revoke your consent to our use of your information) using our in-app delete account feature. When you delete your TalkLife account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Be mindful that if you only delete our Services from your device without using our in-app delete account feature, your information may be stored with us for a longer period. Please remember that when you delete your account, it does not affect the information other users have relating to you, such as their copy of comments, posts or messages that you may have sent to them. We endeavour to remove your information from all of our servers within 14 days of deletion. If you sign into your TalkLife account at any stage during that period, your account will reactivate and you will need to use our in-app deletion tool again to remove your information.
Our Policies Concerning Minors
Age Requirements. Although we welcome users from all walks of life, TalkLife is not intended or directed at individuals under the age of 16 years of age. Therefore, individuals under the age of 16 may not create an account. We do not knowingly collect information from children under the age of 16 and if you are under this age you must not use our Services. If we become aware that you are under 16 and using our app or our site, we may terminate your user account and issue bans to your device.
Law And Protection
We collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, TalkLife Limited, or others, including to prevent death or imminent bodily harm.
Our Global Operations